POLICIES & PROCEDURES INDEX:
Manuel des Politiques et Procédures:NNPCN_ManueldesPolitiquesetprocédures
ACCESSIBILITY DIMENSION
Accessibility_#1_Community Awareness
Accessibility_#2_Strategic Planning
Accessibility_#6_Office Coverage
CLIENT PERSPECTIVE DIMENSION
Client Perspective_#1_Assessment
Client Perspective_#2_Client Complaint
SAFETY DIMENSION
Safety #1_Recruitment, Screening and Selection
Safety #2 _Health Screening and Immunization
Safety #5 _Non-Medical Emergency
Safety #6 Medications and Medical Equipment
Safety #7 Suspected Harassment_Abuse
Safety #8 Suspected Child Abuse
Safety #9 Conflict of Interest
Safety #10 Gifts and Gratuities
Safety #11 Death in the Home Expected Unexpected
Safety #12 Assistance With Physical Care
Safety #13 Supervision_Support of Client Volunteers
Safety #15 Records Management and Confidentiality
Safety #16 Discipline and Dismissal – Volunteer_Staff
Safety #18 Transportation of Clients & Volunteer_Staff Hours and Travel
Safety #19 Cleaning and Disinfecting of Reusable Equipment
Safety #20 Infection Control _ Precautions
Safety #21 Therapeutic Touch APPENDIX 1
COMPETENCE DIMENSION
Competence_#1_Education_Client Volunteers
Competence_#2_Continuing Education_Volunteers_Staff
Competence_#3_Leave of Absence_Volunteer_Staff
Competence_#4_Volunteer Recognition and Awards
CONTINUITY DIMENSION
Continuity #1 Matches Between Clients and Volunteers
Continuity #2 Collaboration With Other Agencies_Individuals
Continuity #3 Collaboration Through Formal Linkages
FORMS
UNDER CONSTRUCTION
Palliative
01 Work Hours and Mileage (electronic format)
02 NNPCN Palliative Care Volunteer – Availability General Update (VOLUNTEER)
03 – Referral Form – Palliative Care
04 – Assessment Palliative Care Client
05 – Assessment Checklist Palliative Client
07 – Client Consent to Obtain & Release Information
08.1 – NNPCN Case Note Guidelines April 2014
10 – Care Plan Palliative Client
Bereavement
02a Volunteer Availability List (OFFICE)
02b Volunteer Availability Update (VOLUNTEER)
03 Volunteer Interests and Skills (OFFICE-VOLUNTEER)
04b Client Referral-Intake (REFERRAL AGENCIES)
05 Client Assessment (VOLUNTEER)
11a Evaluation of Services (CLIENT)
Approved By-Laws of NNPCN
By-Laws (2014)_Approved November 2014 AGM
Standards of Hospice Palliative Care Ontario
HPCO Accreditation Manual for Visiting Hospice Services_Aug 2012
HPCO Client Service Standards_Sep_2012
HPCO Indicators and Targets for Visiting Volunteer Hospice_Oct_2012